Service Level Management the benefits of slm is one of the procedures within the ITIL stage of service design and is focused on ensuring that agreed levels of service are achieved by monitoring, reporting, and identifying areas for improvement. It also helps ensure that services are scalable and that any changes to infrastructure are implemented in line with the specifications. This eliminates the possibility of issues that could arise with a rapid increase of capacity or performance.
In order to achieve this, you’ll need to establish a system that sets realistic goals and ensures that they are regularly evaluated for their effectiveness. Teams must work together and cooperate to ensure that SLAs are designed with enough flexibility to allow for change while still keeping the promises made to customers.
Be aware that users may not be aware of a change until it is more than their expectations. For instance, if promise users that their pages will load in 0.1 milliseconds, and they don’t notice the difference when they revisit then you’ve wasted their time and your effort.
SLM is a very complex discipline that requires teams to work closely together. OTRS can help with this by providing the infrastructure tools and configuration options to support the needs of your service level management process. Getting started is easy – simply contact us to learn more about how our software will fit your needs, and then begin improving your ITIL process.
